Returns at a glance
- You have 14 days from receiving your order to cancel it, for any reason.
- Then you have another 14 days to send the items back to us.
- We refund you within 14 days of getting the items back, to your original payment method.
- If an item is faulty or damaged, we pay for the return.
Your 14-day right to cancel
Because you are buying from us online, you have the right to cancel your order within 14 days of the day you receive it, without giving a reason. This comes from the Consumer Contracts Regulations 2013.
How to return an item
- Tell us you want to cancel. Email [YOUR CONTACT EMAIL] within 14 days of receiving your order. Include your name, your order number and the items you want to return.
- Pack it carefully. Please send the items back unused and in the condition you received them, packed so they cannot get damaged.
- Post it back to us. Send it within 14 days of telling us, to: [YOUR FULL LEGAL NAME], Bloom & Beyond, [YOUR BUSINESS ADDRESS, INCLUDING POSTCODE]. We recommend a tracked service, because the parcel is your responsibility until it reaches us.
- We refund you. Once we receive your items, we check them and send your refund.
You pay the cost of posting the items back, unless they are faulty or not as described.
Your refund
- We refund the price of the items, plus the standard delivery charge you paid, within 14 days of getting the items back, or of you proving you have sent them.
- Refunds go back to the original payment method through Stripe. After we send it, it can take a few more days to show in your bank account.
- If you chose a more expensive delivery option than our standard one, we cannot refund the extra cost.
- We may reduce your refund if an item has been used, washed or damaged beyond simply checking it.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or not as described, please email us at [YOUR CONTACT EMAIL] as soon as you can with your order number and a clear photo. We will pay the return costs and offer you a replacement or a full refund.
- Within 30 days of delivery, you can reject a faulty item and ask for a full refund.
- After 30 days, we will offer to repair or replace it, or refund you if that is not possible.
Small differences in size, shape or shade are a normal part of handmade crochet and are not faults. Your rights under the Consumer Rights Act 2015 are not affected by anything on this page.
Cancelling before dispatch
If you want to cancel before your order has been dispatched, email us as soon as possible. If it has not been sent, we will cancel it and refund you in full.
Contact us
Questions about a return? Email [YOUR CONTACT EMAIL] and we will help. You can also read our Delivery page and Terms & conditions.