Delivery at a glance
- £3.99 delivery on orders under £40.00.
- Free delivery on orders of £40.00 or more.
- We deliver to addresses in the United Kingdom.
Delivery charges
| Order total | Delivery charge |
|---|---|
| £0.00 to £39.99 | £3.99 |
| £40.00 or more | Free |
The order total is the value of your items before delivery is added. Your delivery charge is shown at checkout before you pay, so there are never any surprises.
Where we deliver
We currently deliver to addresses in the United Kingdom. We do not yet deliver overseas.
How long it takes
- Dispatch: we aim to send your order within [3 to 5] working days of receiving it.
- Delivery: it then usually takes [2 to 4] working days after dispatch, using [Royal Mail / your courier].
These are estimates, not guarantees. Busy times such as Christmas, Valentine's Day and Mother's Day can take a little longer, so please order early if you need something for a special date.
Dispatch emails and tracking
When your order is on its way, we will send you a dispatch email. If your delivery service offers tracking, we will include the tracking details in that email so you can follow your parcel.
How we pack your order
Every piece is handmade, so we pack each one carefully to help it arrive in perfect shape. Bouquets and gifts are packed so they are ready to give.
Sending a gift
You can send an order straight to someone else by entering their address as the delivery address at checkout. Please double-check the address and postcode before you pay.
If your order is late or has not arrived
If your order has not arrived after the delivery time above, please check with neighbours and any safe place the courier may have used, then email us at [YOUR CONTACT EMAIL] with your order number. We will look into it with the courier and make it right.
If your parcel arrives damaged
Please email us at [YOUR CONTACT EMAIL] as soon as you can with your order number and a clear photo of the item and the packaging. We will arrange a replacement or refund. You can read more in our Returns page and Terms & conditions.
Wrong address or missed delivery
If an order cannot be delivered because the address was wrong or nobody was available, the courier may return it to us. If that happens, we will contact you to arrange a new delivery, and we may ask you to cover the extra delivery cost.