Ordering and payment
How do I pay?
Payments are taken securely by Stripe at checkout. You can pay with the payment methods shown when you check out.
Is it safe to pay on your website?
Yes. You enter your card details into Stripe's secure payment system, so we never see or store your full card number.
Can I change or cancel my order?
If your order has not been dispatched yet, email us at [YOUR CONTACT EMAIL] as soon as you can and we will do our best to help. After it arrives, you can cancel within 14 days. See our Returns page.
Will I get a confirmation?
Yes. You will get an email when we receive your order, and another when it has been dispatched.
Delivery
How much is delivery?
Delivery is £3.99 on orders under £40.00, and free on orders of £40.00 or more.
How long will my order take?
We aim to dispatch within [3 to 5] working days, and delivery usually takes [2 to 4] working days after dispatch. Busy times of year can take a little longer, so order early for special dates.
Do you deliver outside the UK?
Not yet. We currently deliver to addresses in the United Kingdom.
Can I send my order straight to someone as a gift?
Yes. Just enter their address as the delivery address at checkout, and double-check the postcode before paying.
My order has not arrived. What should I do?
Email us at [YOUR CONTACT EMAIL] with your order number and we will look into it with the courier. More details are on our Delivery page.
Returns and refunds
Can I return my order?
Yes. You can cancel within 14 days of receiving your order, then send the items back to us within another 14 days. Please send them back unused and well packed.
Who pays for the return?
You pay to send an item back if you have simply changed your mind. If an item is faulty or damaged, we cover the return.
How long do refunds take?
We refund you within 14 days of receiving your items back. The money goes to your original payment method and can take a few more days to appear in your bank.
My item arrived damaged or faulty.
We are sorry! Email [YOUR CONTACT EMAIL] with your order number and a photo, and we will arrange a replacement or refund.
Our products
Are your products really handmade?
Yes. Every flower, bouquet, pot, bag and keyring is crocheted by hand.
Will mine look exactly like the photo?
Very close, but not identical. Because each piece is handmade, there can be small differences in size, shape and shade, and colours can look a little different on different screens.
Do the flowers fade or wilt?
No. Crochet flowers do not wilt. To keep the colours bright, keep them out of strong direct sunlight.
Are your items toys? Are they safe for children?
Our items are decorative handmade pieces, not toys. Some have small parts, such as bead eyes, so they are not suitable for children under 3 years old.
Looking after your crochet
How do I clean my crochet?
Gently spot clean with a damp cloth. Please do not machine wash or tumble dry unless the product page says you can.
How should I store it?
Keep it somewhere dry, away from heat and direct sunlight. A vase, shelf or hook works well for most pieces.
Still need help?
Email us at [YOUR CONTACT EMAIL] and we will get back to you as soon as we can. You can also read our Terms & conditions and Privacy policy.